Terms and conditions

TERMS AND CONDITIONS

VC Compass (operated by Compassio Ltd.)

Last updated: 24 March 2026

1. Operator Information

These Terms and Conditions ("Terms") govern the use of the website www.vccompass.co ("Website") and all consulting services, digital products, and content provided through it ("Services").

The Website and Services are operated by:

Compassio Ltd. ("Company", "we", "us", "our")

Registered address: Trakia 44, Plovdiv, Bulgaria

Company Number (EIK): 208421277

Email: hello@vccompass.co

Website: www.vccompass.co

By accessing or using the Website or Services, you ("Client", "you", "your") confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Website or Services.

2. Purpose and Scope

VC Compass provides startup advisory and venture capital readiness consulting services, including but not limited to: fundability audits, pitch deck reviews, pitch dry runs, hourly consulting sessions, and digital educational content.

These Terms apply to all interactions with the Website, all bookings made through our scheduling platform (currently Calendly), all payments processed through our payment processor (currently Stripe), and any communications or deliverables arising from the Services.

3. Content Use and Intellectual Property

All content on the Website — including text, graphics, logos, templates, frameworks, methodologies, and digital products — is the intellectual property of Compassio Ltd. or its licensors and is protected by applicable copyright and intellectual property laws.

You may view, access, and download freely available materials on the Website for your personal or internal business use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Website or Services without prior written consent from us.

Any materials, deliverables, or reports provided to you as part of a consulting engagement ("Deliverables") are licensed to you for your internal business use only, unless a separate written agreement states otherwise. We retain all intellectual property rights in our methodologies, frameworks, templates, and proprietary tools used to create the Deliverables.

4. User Obligations

By using the Website and Services, you agree to:

Provide accurate and complete information when booking sessions or making payments.
Use the Services solely for lawful purposes and in accordance with these Terms.
Not attempt to disrupt, damage, or gain unauthorized access to the Website or its systems.
Not misrepresent your identity or affiliation when booking or using the Services.
Not use automated systems (such as bots, scrapers, or crawlers) to access the Website or collect data without our prior written permission.
Comply with all applicable laws and regulations in your jurisdiction.

5. Consulting Services

5.1 Booking and Scheduling

All consulting sessions are booked through our scheduling platform (currently Calendly). By completing a booking, you confirm your intent to engage the selected Service and agree to these Terms. You are required to accept these Terms explicitly during the booking process by checking the consent box provided.

5.2 Payment Requirement — Pay-to-Confirm

All consulting sessions require advance payment to be confirmed. After completing your booking, you will receive a confirmation email containing a secure payment link (processed via Stripe). Your session is only confirmed upon receipt of full payment.

If payment is not received at least 24 hours before the scheduled session, the booking will be automatically cancelled without further notice. We are under no obligation to hold or reschedule unpaid sessions.

5.3 Cancellation and Refund Policy

The following cancellation policy applies to all consulting sessions:

Cancellations made more than 24 hours before the scheduled session: Full refund.
Cancellations made within 24 hours of the scheduled session: No refund.
No-shows (failure to attend without prior cancellation): No refund.

All cancellation requests must be submitted via the cancellation link provided in your booking confirmation email or by contacting us at hello@vccompass.co.

5.4 Rescheduling

You may reschedule a confirmed (paid) session free of charge provided the request is made at least 24 hours before the originally scheduled session. Rescheduling requests made within 24 hours of the scheduled session will be treated as a cancellation under Section 5.3.

Rescheduling is available via the rescheduling link in your booking confirmation email.

5.5 Service Delivery

Consulting sessions are delivered remotely via video conferencing (currently Google Meet). The meeting link is provided in the booking confirmation and calendar invitation.

We reserve the right to reschedule or cancel a session due to unforeseen circumstances (e.g., illness, technical failure). In such cases, we will offer either a full refund or rescheduling at your choice.

5.6 Nature of Services and No Guarantee of Outcomes

Our Services consist of advisory opinions, strategic recommendations, and educational guidance based on our experience and expertise in the venture capital ecosystem. They do not constitute legal, financial, tax, or investment advice.

We do not guarantee any specific outcomes, including but not limited to: securing funding, achieving particular valuations, investor interest, revenue growth, or business success. All decisions made based on our advice are your sole responsibility.

You acknowledge that startup advisory is inherently subjective and that reasonable professionals may offer differing opinions on the same matter.

5.7 Service Satisfaction and Non-Reimbursement After Delivery

Once a consulting session has been delivered (i.e., the scheduled session has taken place or the Deliverable has been sent), the Service is considered fully performed and no refund or reimbursement will be issued, regardless of your satisfaction with the advice, recommendations, or outcomes.

By proceeding with payment, you acknowledge and accept that the value of consulting services lies in the professional time, expertise, and analysis provided, not in any guaranteed result or deliverable outcome.

If you are dissatisfied with a Service, you may contact us at hello@vccompass.co to discuss your concerns. While we will make reasonable efforts to address legitimate issues, we are under no obligation to provide additional sessions, refunds, or compensation for delivered Services.

6. Invoicing and Payments

All prices are listed in Euros (€) and are exclusive of any applicable taxes unless otherwise stated. As a Bulgarian-registered company, Compassio Ltd. applies VAT in accordance with Bulgarian law where applicable.

Payments are processed securely through Stripe. By completing a payment, you also agree to Stripe's Terms of Service and Privacy Policy.

A receipt or invoice will be provided for each transaction. Invoices are issued in accordance with Bulgarian accounting and tax legislation.

You are responsible for providing accurate billing information. If you require a business invoice, you must provide your company name, VAT number (if applicable), and registered address during or promptly after the booking process.

We reserve the right to adjust pricing or discontinue any Service at any time. Price changes will not affect bookings that have already been paid for.

7. Business Clients

If you are booking Services on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In such case, "you" and "your" refer to that entity.

Business clients are responsible for ensuring all individuals who participate in sessions on their behalf are aware of and comply with these Terms.

8. Digital Products

We may offer digital products (e.g., guides, templates, toolkits) for purchase or download through the Website. All digital product sales are final. Due to the nature of digital goods, no refunds will be issued once the product has been delivered or made available for download.

Digital products are licensed for your personal or internal business use only and may not be redistributed, resold, or shared publicly without prior written consent.

9. Embedded Content and Third-Party Services

The Website may contain embedded content from third-party services (e.g., YouTube videos, social media widgets). Such content is subject to the respective third party's terms and privacy policies. We are not responsible for the practices or content of third-party services.

Our Services rely on third-party platforms including but not limited to Calendly (scheduling), Stripe (payments), Google Meet (video conferencing), and Kit.com (email communications). Your use of these platforms is subject to their respective terms of service.

10. Confidentiality and Client Obligations

10.1 Our Confidentiality Obligations

We treat all information shared by you during consulting sessions, bookings, and communications as confidential. We will not disclose your business information, strategies, financial data, or other sensitive materials to third parties without your prior written consent, except as required by law or as necessary to deliver the Services (e.g., sharing with our platforms and processors as described in our Privacy Policy).

10.2 Your Confidentiality Obligations

You agree not to disclose, reproduce, or distribute any proprietary methodologies, frameworks, templates, tools, or advice provided to you during consulting sessions or in Deliverables, except for your own internal business use.

You acknowledge that our consulting approach, evaluation criteria, scoring frameworks, and strategic recommendations constitute our proprietary intellectual property and trade secrets.

10.3 Information Shared During Sessions

You are responsible for the information you choose to share during consulting sessions. We recommend that you do not share highly sensitive information (e.g., trade secrets, unpublished patents, confidential financial records) unless necessary for the engagement.

While we will treat all shared information confidentially, we cannot guarantee absolute security of information transmitted over the internet or video conferencing platforms. By participating in a session, you accept this inherent limitation.

11. Data Handling During Sessions

During consulting sessions, we may collect and process the following types of data:

Information you provide during the booking process (name, email, company details, responses to intake questions).
Notes taken by the consultant during or after the session for the purpose of delivering the Service.
Any documents, presentations, or materials you share before or during the session.

Sessions may be recorded for internal quality assurance or to provide you with a session summary, but only with your explicit prior consent. If you do not consent to recording, no recording will be made.

For full details on how we collect, process, store, and protect your personal data, please refer to our Privacy Policy at www.vccompass.co/privacy-policy.

12. Disclaimer of Warranties

The Website and Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that: the Website will be uninterrupted, error-free, or secure; the information or advice provided will achieve any particular result; or that defects will be corrected.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

Our total aggregate liability arising out of or in connection with these Terms or the Services shall not exceed the total amount paid by you for the specific Service giving rise to the claim.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, even if we have been advised of the possibility of such damages.
We shall not be liable for any losses arising from your reliance on our advice or recommendations, your business decisions, actions or inactions of third parties (including investors), or any force majeure event.

14. Indemnification

You agree to indemnify, defend, and hold harmless Compassio Ltd., its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to: your breach of these Terms; your use of the Services; any materials or information you provide to us; or your violation of any applicable law or third-party rights.

15. Cookies and Analytics

The Website uses cookies and similar tracking technologies. By using the Website, you consent to the use of cookies as described in our Cookie Policy, which is accessible via the cookie consent banner on the Website and in our Privacy Policy.

We use Google Analytics and similar tools to understand website usage patterns. Data collected through these tools is processed in accordance with our Privacy Policy.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Bulgaria.

Any disputes arising out of or in connection with these Terms shall first be addressed through good-faith negotiation. If the dispute cannot be resolved amicably within 30 days, it shall be submitted to the competent courts of the Republic of Bulgaria.

For consumers resident in the European Union, nothing in these Terms affects your statutory rights under applicable EU consumer protection laws, including your right to bring proceedings in the courts of your country of residence.

17. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective upon publication on the Website with an updated "Last updated" date.

For material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify you (e.g., via email or a prominent notice on the Website).

Your continued use of the Website or Services after any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Website and Services.

We maintain archived versions of previous Terms for reference. You may request a copy of any previous version by contacting us at hello@vccompass.co.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with the Privacy Policy and any separate service agreement signed between you and Compassio Ltd., constitute the entire agreement between you and us regarding the use of the Website and Services. They supersede all prior or contemporaneous agreements, representations, or understandings, whether written or oral.

20. Contact

If you have any questions about these Terms, please contact us at:

Compassio Ltd.